Our Company, as a data Controller, collects, stores, uses and generally processes your personal data when you visit the Company’s website.
The assignment of your Data to the Company as requested by its website is necessary to achieve the basic purpose of collecting the data and may, for example, if denied, make it impossible for the Company to fulfill its obligations arising from the sales agreement or to provide the other available services [transportation, etc.].
We take care to collect only your absolutely necessary Data, which are appropriate and specific for the intended purpose; such Data include the following:
Data when creating a user account on our site
- Mandatory: e-mail address, login password
- Optional: name, surname, sex, date of birth, postal address, telephone number.
Data from your transactions with us either through our physical store at 20, Kolonaki Sq. or via our e-shop
For example, we collect notes from our conversations with you, details of any complaints or comments you may make, details about the purchases you made, products added to or removed from your cart, list of products you wish to buy (wish list), websites you visit and how and when you contact us.
Shopping interests and preferences, which help us to suggest specific products and services of interest to you; we will request and use only the Data we have collected to suggest products or services of interest to you and to further improve your purchasing experience with us; of course, it is always your choice to share such data with us.
Traffic information of our website or other websites you browsed before us
Information collected from the use of cookies in your browser
Payment information
Your comments and product reviews
Your image might be recorded on CCTV when you visit a physical store of ours
In order to provide the best possible site experience, we collect technical information about your Internet connection and browser, as well as the country and phone code where your computer is located, the web pages that appear during your visit, the clicks on ads etc.
The username of your social media account if you interact with us through such accounts, to help us respond to your comments or questions.
If you choose not to share some of your Data with us or deny certain communication rights, we may not be able to provide some of the services you have requested; for example, if you ask us to advise you when a product will be available again, we cannot serve you, if you have withdrawn your consent to receive updates from us.
We inform you that your Data is processed either by the Company’s specially authorized personnel or by our computer systems and electronic devices.
For the disclosure of information about our products, services and events, as well as for other purposes as specified below, we do the following:
Sending a newsletter: Upon such consent, we will use your personal data, preferences and transaction details to inform you via email, internet, telephone and / or social media about relevant products and services, including personalized offers, discounts, etc; of course, you may revoke this consent at any time.
Web push notifications: Depending on your navigation, you may receive, with your prior consent, notifications about our offers, news, your wish list and your shopping cart; of course, you may revoke this consent at any time.
Operation of CCTV systems: In order to protect our customers, premises, assets and our partners from criminal activities, we operate a CCTV system in our physical store, which records images for safety purposes; if we detect any criminal activity or alleged criminal activity through the use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process such Data for the purpose of preventing or detecting unlawful acts; our goal is to protect our customers, employees and partners from criminal activities.
Processing of payments to prevent fraudulent transactions
Sending you updates required by law or necessary in order to inform you about any changes in our services. For example, updates about privacy notifications, notifications about the revocation of a product and legally required information about your orders; such service messages will not contain promotional material and will not require prior consent when sent by e-mail or text message (SMS); if we do not use your personal Data for these purposes, we are not able to comply with our legal obligations.
We keep your Personal Data as long as necessary to fulfill the purposes set forth in the present terms (unless a longer retention period is required by any applicable law); in general, this means that we will keep your personal Data as long as you have an account with our Company; As for your Data, related with the purchase of products, we keep such data for a longer period in order to comply with our legal obligations (such as tax and commercial legislation and for warranty purposes); At the end of this retention period, your Data will be completely deleted or kept without your name, for example by aggregating them with other data so that they can be used in an unrecognizable way for statistical analysis and business planning.
We are committed to protect your Personal Data and, by recognizing the importance of the security of your Personal Data, we have taken all reasonable organizational and technical measures to protect your Data from any form of accidental or fraudulent processing; we use the most up-to-date and advanced methods to ensure maximum security.
In addition, the information used to identify you as an account user are two: Username and Personal Security Password; Each time you enter your Data, you are given access to your personal account; This process is securely ensured by encryption when transferred to the Internet and the servers of the Company; by the same standards, you are offered the ability to change your Personal Security Password as often as you wish; after entering the desired password, the new one is encoded and stored in the Company’s systems; For this reason, the only person who knows your password is you and you are solely liable to keep the password secret from third parties.
The above measures may be reviewed and amended when necessary.
You maintain the right to access your personal Data, ie you have the right to be informed by us regarding the processing of your Data; furthermore, you maintain the right to correct inaccurate personal Data and if you find that there is an error in your Data, you may file an application to correct them (for example name correction or information on change of address); you also maintain the right of erasure / “to be forgotten”, ie you may ask us to delete your Data if they are no longer necessary for the above-mentioned processing purposes or you wish to withdraw your consent, in case the latter is the only legal basis for such process; furthermore, you maintain the right to transfer your Data, that is, you may ask us to receive in a readable form the Data you have provided, or to ask us to forward it to another Controller, a right to limit the processing, that is, you may ask us to limit the processing of your Data for as long as your processing objections are pending, and finally, the right to oppose and revoke consent to the processing of your Data.
In order to exercise your rights, you may submit a request to us at the above postal address of the Company or its e-mail address with the title “Exercise of Rights” and we will take care to examine it and respond as soon as possible.
In order to protect the confidentiality of your information, we will ask you to verify your identity before submitting any request you submit under these terms.
We respond to your Requests at no charge, without delay, and in any case within (1) one month after we receive your request; however, if your request is complicated or there is a large number of requests, we will notify you within one month if we need to take another two (2) months extension within which we will respond to you.
If your Claims are evidently unfounded or excessive, especially due to the fact that they are repeated constantly, the Company may impose a reasonable fee, taking into consideration the costs of advising you or executing the requested action or refusing to comply with the Request.